FREQUENTLY ASKED QUESTIONS

Who is nextcloud hosting suitable for?

For small teams and individuals looking for secure, functional, and convenient data storage as the cornerstone of their collaboration platform, nextcloud stands out as the top choice.

What regions can I choose to deploy?

You can host your instance in the following regions:

• US East (N. Virginia)
• US West (Oregon)
• Europe (Gravelines)
• Europe (Frankfurt)
• Europe (London)

How long does setup take?

Our automatic build service usually takes around fifteen minutes to complete installation.

How are payments processed on your platform?

We securely process payments through Stripe's hosted checkout system, accepting both credit and debit cards. PayPal is also accepted.

What is your refund guarantee policy?

If you're unsatisfied with our nextcloud hosting for any reason, you can cancel anytime within the first 30 days and we'll refund your plan fees paid.

Can I install custom themes or branding?

You can customize the look and feel of your themes and branding elements to align with your brand or personal preferences.

How reliable is our service?

Our service has achieved over 99.99% uptime over the past 12 months, providing reliable access and minimal downtime for all users.

Do you offer support for nextcloud apps and plugins?

Our nextcloud hosting includes support for nextcloud apps and plugins, allowing for tailored customization to suit your requirements.

Can I install apps from the App Store?

You'll have access to all the apps in the App Store, and we're here to assist you with setup and configuration as well.

How can I set up my custom domain?

You can use your own domain if you do not wish to use our whitelabel domain. Contact us after you have received login details for nextcloud.

Upgrading to the latest releases?

We're up-to-date with the latest nextcloud releases tested by us, so you can be confident your favourite apps will run smoothly on every release.

Can I run OCC commands?

Our platform provides SSH access through OCCWeb, allowing users to execute 'occ' commands.

Who manages updates?

We handle all routine updates, including security patches for nextcloud and PHP. For major version upgrades, we’ll notify you in advance to ensure a smooth transition.

Are you a green nextcloud provider?

We prioritize eco-friendly practices in our operations, including using renewable energy sources and energy-efficient technologies to minimize our carbon footprint.

How do I cancel my account?

You have the freedom to cancel your account anytime through our billing portal. Your refund will be processed within 7 days.

How long are backups kept?

We keep full backups for 60 days. Contact us to restore any specific time. Backups are scheduled to run seamlessly without causing any slowdowns.